COVID-19 Update


We understand that our clients continue to need support and access to clear information during these challenging times. 

In light of government restrictions, we are still largely working remotely. For the services we will be delivering face-to-face, we will implement these 5 simple rules and follow government guidance to prevent the spread of Covid-19.

  1. Make friends with social distance!

  2. 20 second hand washes

  3. No hi fives!

  4. Clean resources

  5. Stay healthy and happy!


Advice and Advocacy

Under Covid restrictions we are unable to offer face to face appointments at present. However, we are working remotely and would be happy to help/refer when we can.

To make an appointment, please call or text:

  • Lucy – 074 1595 7976

  • Alexa – 077 3205 5347

Please note the advice team are only available on mobile on Tuesdays and Wednesdays.

If you would like any of the information below explained to you in another language, please call on the numbers above.

Government information on UK lockdown

Changes to the Asylum and Immigration process
Refugee Council are regularly updating a list of Changes to the Home Office Asylum and Resettlement policy and practice in response to COVID-19.

Doctors of the World have translated NHS guidelines into 35 different languages.

Helen Bamber Foundation have set up a Coronavirus support page, listing symptoms, advice and resources on Coronavirus and self-isolating.


Like Salusbury World, most migrant support centres have had to temporary close in response to the outbreak, but some are still providing reduced or remote assistance. Please check each website for the latest information.

Cardinal Hume Centre is operating at a reduced service. Their hours are from 9.30am – 2pm daily. Please call 0207 227 1673 before visiting.
Their medical centre is open from 9.30-12.30 Monday to Friday (except Wednesday) and are offering advice through the window.

Hackney Migrant Centre are running a telephone immigration and advice service. Call 07961 014182 on Mondays, between 10am – 1pm to book a phone appointment later that week.

London COVID-19 Mutual Aid, UK Migrant and Asylum Seeker Support
This community group on Facebook has been set up to help connect individuals and organisations and signpost those looking for help, volunteers or resources. If you are self-isolating and need support, you can post a request on the group itself or ask us to post on your behalf.
It must be noted that this is not an official organisation and is made up of local people who want to help their neighbours with practical issues.

Notre Dame Refugee Centre are offering a telephone advice service. Call 0207 440 2669 to book an appointment.


Citizens Advice – Benefits advice –

Turn2us – Help for employees –

Entitled To – Benefits advice –

Citizens Advice – Problems with bills because of coronavirus –
PIP/ESA/Limited Capacity for Work/Disability Benefits – We have been advised by the DWP that all face-to-face benefits assessments have been suspended indefinitely. If you have been sent a form relating to your disability benefit, the deadline by which you must return the form has also been suspended.
Universal Credit – Phone calls to the UC helpline are incurring long waits, but response time on the online journals is much quicker.
Council Tax – Brent Council have told us that those who are concerned about paying their bills in the next few months can call and request their accounts are placed on hold until June at the earliest. It is likely that other councils are doing the same.


We know that this will be a difficult time for some women and children, and support services and advice remain available to you.
If you feel unsafe, try and keep a mobile phone with you at all times if possible. The police are a key service when in immediate danger. Do not be afraid to call 999 in an emergency.
Women’s Aid have a lot of information and other resources –
They have also produced their guides in many different languages –
IKROW provide advice to speakers of Arabic, Farsi, Pashto, Dari and Kurdish from Mon to Fri, 9.30-5.30 on 0207 920 6460.


If you need emergency food or help in your borough, please try the following:

Haringey –

We are able to issue Foodbank vouchers for Sufra ( for Brent residents, and will be able to help residents of other boroughs access their local Foodbanks. Please call for further assistance.

Best Wishes and Stay Safe,

All at Salusbury World